Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) provide the resources a business needs to ensure the stability of its most valuable resource, customer satisfaction. Along with mobility and accessibility, customers expect real-time solutions. Those solutions are available wherever your business may operate through our ERP/CRM applications.
Enterprise Resource Planning
ERP software automates and streamlines the flow of information in your organization in one consolidated application. Information is saved and recalled in a real-time environment resulting in a shortened business cycle, increased productivity and better customer relations.
Success in today’s competitive environment makes employing sound Enterprise Resource Planning automation essential. Valuable resources are lost when a business trusts processes that are labor intensive and prone to human error. The current economic and business environment demands operating leaner and smarter and ERP is the solution to that need.
Customer Relationship Management
It may sound trite but the customer really is number one in any successful business. And, a large part of good customer relations is a CRM system that helps you ensure consistency and quality in your response to current and potential customers. The right CRM software can be one of the most valuable additions made to any business.
Our software solutions offer a total solution for on-demand real-time service of your customers. But CRM is much more that an answer in a box or in the cloud. It also involves helping you know your customers and adapting to their needs. This means a business’ time and resources can be spent more directly on developing customer relations and increasing profits as opposed to huge outlays for IT departments and training.
Best-in-class customer service management enables you to not only shrink costs and improve customer retention, but with the right training, it can be an essential tool for upselling and driving more revenue.