At FH our process starts with an in-depth consultation session where we dive deep into your current processes discovering points of pain. We then come back with a future state plan that is prioritized and realistic. Constant communication and managing expectations are the key factors we enforce when working with our clients. These lead to a successful end result.
Case 1: Global Cloud Based Transportation Software Company with Disparate Subsystems
Point of Pain: This company encompassed a high degree of inefficiencies and data integrity issues with 7 subsystems across its global enterprise. This disparity of systems was also impacting sales and profitability.
Solution: The FH team first did a deep dive enterprise business systems process roadmap that enabled the organization to tie business and system changes to profitability and increased sales. Next FH helped document a thorough set of business requirements which led to the highly successful implementation of a cloud based enterprise ERP (NetSuite). NetSuite replaced the 7 sub systems with a single lead-to-cash system.
Case 2: Non Profit Organization with Multiple POS Systems and Databases
Point of Pain: Organization wanted to asses risk exposure with respect to credit card information and general enterprise data security.
Solution: The FH team did a 100 point assessment of all data and systems. The assessment scored all risk areas using a quantitative and qualitative measures which resulted in a detailed list of action items that needed to be addressed based on severity and probability of occurrence. Organization has since implemented all recommendations and dramatically reduced risk exposure.
Case 3: Global Distributor with Multiple Manufacturing and Warehousing Facilities
Point of Pain: With manufacturing and distribution facilities spread globally the organization was struggling with disparate supply chains, multiple (and expensive) EDI solutions and lack of visibility to real-time inventory / demand planning.
Solution: FH partnered with the customer to design an optimal supply chain that tied both the customer (big box retailer) and the vendor (manufacturer). FH then implemented this design in a cloud based solution (NetSuite) which helped reduce operating costs dramatically and increased sales throughout two-fold. In addition, FH implemented a seamless eCommerce solution which was directly tied to inventory management, "Deal of the Day" marketing campaigns and shipping.
Case 4: Financial Institution with Disparate Business Processes and Technology Portfolio
Point of Pain: With over $4B under asset management this organization lacked a comprehensive technology strategy and operating plan, which was impacting growth and client retention.
Solution: FH first did a root-cause analysis of points of failure for all stakeholders. This root-cause analysis enabled the client leadership team to get an objective assessment of each organizational, systems and process issues. FH then developed a detailed future state map that included change management, business process optimization and a new technology platform that addressed Key Performance Indicators (KPIs) for all stakeholders. The new solution is currently being rolled out. The new solution includes a cloud strategy for collaboration, social media, mobile applications and eCommerce.
Case 5: Educational Institution with Multiple Development Environments
Point of Pain: With thousands of online learners using new technology and learning experiences, this organization was looking for an effective offshore model to increase throughput of its development teams.
Solution: FH partnered with the client to first build software quality assurance best practices and processes. FH then helped implement a cost effective offshore-onshore model that has dramatically reduced defect rate, increased functional throughput (which has a positive impact on the learner community) and reduced the overall cost of new software releases. The model has been (and continues to be) in effect.